Tag Archives: careers

22-year-employee-anniversary

Customer service associate celebrates 22 years of service to Justin Dorsey Plumbing!

This week, we celebrate the 22-year work anniversary of one of our own — Dorena Stansbury. Dorena started working with Justin Dorsey Plumbing on June 17, 1996, and has loyally served the company ever since.

“I looked it up the other day, and the average employee tenure in the U.S. is 4.2 years,” said company owner Justin Dorsey. “When you consider that, you realize how lucky we are that Dorena has stuck with us for so long! I’m grateful for her reliable service and the wonderful work she does with our customers.”

An Interview with Dorena

To honor her time with Justin Dorsey Plumbing, we interviewed Dorena, and here’s what she had to say:

Did you think you’d be here 22 years when you started back in 1996?

I was hoping to be because I am not one to move around from job to job.

Describe your main job responsibilities.

“One of my main jobs is to answer all incoming phone calls (along with Kim, who helps me out if I’m unable to answer). I answer calls both during and after office hours, so customers get a live person no matter when they call, rather than an answering service. I schedule service calls and dispatch the technicians. I also process invoices and figure service technician pay from each invoice. I serve as one of the main support personnel for the service technicians.”

What’s the craziest thing that’s ever happened on the job?

The winter of 2013 or 2014, everyone had frozen pipes. We had so many calls that we had a list of people that needed pipes unthawed or busted lines repaired. We had a similar experience during the flooding of 2008 when everyone needed sump pumps and other repairs. Those two years, we had to have lists of customers and could not get to all of them. We had to explain to customers that, if they couldn’t get out of their homes due to snow- or water-covered roads, then our plumbers couldn’t get into their homes either — something a lot of customers don’t think about.

What’s the most valuable plumbing fact you’ve learned since working for Justin Dorsey Plumbing?

“I’ve learned that it’s important to take care of small leaks sooner rather than later. If you leave it for later, it could turn into a bigger leak and cause property damage.”

What’s your favorite thing about working at Justin Dorsey Plumbing?

“There are many things that I like about working here, but I’d have to say my favorite part is working with Justin, Judy and all the lovely people on staff (especially the other ladies in the office). I also love that there’s never a dull day. I get to speak with many different people on the phones, and I have lots of paper work to do that keeps me busy so time flies by. I don’t recall a single day working here that I have said, ‘This day is never going to end! When can I go home?’ Instead, it’s always, ‘Oh, it’s 4:30 p.m. Time to go home? Wow!’

Justin and Judy make working here easy because they do their best to help and accommodate all their employees’ personal needs. Not all businesses would allow me time off to go on a school field trip with my daughter or leave for a couple hours to take my dog to the vet. That is one of my main reasons for working here.”

Thank you, Dorena, for your service!

Learn more about our amazing team.

College isn’t for everyone: Why a skilled trade is a great career option

Justin Dorsey Plumbing apprentice photoJason Quear was a typical teenager in 2003, a recent graduate from Avon High School and newly enrolled in IUPUI, on his way to earning a four-year degree. Once he started, however, he realized college just wasn’t for him.

“I was miserable,” he explained. “I was in and out of school for several years, trying out different majors, but I just couldn’t see the light at the end of the tunnel.”

Jason knew he needed to find another avenue to a career. After doing some online research, he discovered an opportunity for an apprenticeship with Justin Dorsey Plumbing. He said he had always enjoyed building and fixing things, so he thought plumbing would be a good career path with great long-term job security.

He was right. Today, Jason is an apprentice with Justin Dorsey Plumbing, and he’s loving it.

“Nothing is typical about the work we do,” he said. “Every day we have to solve a new problem that we may have never seen before .… I enjoy the classroom learning and the hands-on work that we do in the field.”

How does an apprenticeship work?

An apprenticeship is a unique education opportunity that combines classroom instruction with paid, on-the-job training.

Career Training Base says there are currently more than 1,000 apprenticeship programs in Indiana. To enroll, the individual must have a “program sponsor,” meaning a company where the apprentice works nearly full-time or full-time hours while he or she is learning the trade. Apprenticeships can last anywhere from three to five years, depending on the program.

Consider a Justin Dorsey Plumbing apprenticeship.

Justin Dorsey Plumbing’s apprenticeship is certified by the U.S. Department of Labor’s Bureau of Apprentice Training and includes two different divisions — new construction (where a plumber would install plumbing in newly-built buildings) and service (where a plumber would go to existing homes or facilities to repair or maintain the plumbing). It requires 7,600 on-the-job training hours with 576 classroom hours.

It may sound daunting until you consider this: Justin Dorsey Plumbing offers 100 percent tuition reimbursement if an apprentice stays with the company, meaning you can graduate with no college debt! What’s more, while other program sponsors may require union membership, Justin Dorsey Plumbing is a non-union sponsor, offering the same benefits that a union shop offers without the membership dues.

Currently, there are 10 apprentices working through Justin Dorsey Plumbing’s program.

How do I get started?

To get started as an apprentice, interested individuals must:

  • Present a birth certificate
  • Possess a high school diploma or GED
  • Have a personal interview with Justin Dorsey Plumbing (program sponsor)
  • Take an aptitude test
  • Pass a drug test

For more information or to get started with Justin Dorsey Plumbing, don’t hesitate to reach out to us at (317) 745-4830 or info@justindorseyplumbing.com. We accept apprentices from all over central Indiana, and we are committed to hiring veterans whenever possible.

An apprentice’s advice for others

Now in his second year as a Justin Dorsey Plumbing apprentice, Jason says that an apprenticeship is a great opportunity for undecided individuals to see if that career path is really something they want to do.

“Unlike the traditional college route, I didn’t have to wait through two years of prerequisites before getting to focus on my desired field,” he said. “In the first few days of my apprenticeship, I was out in the field, learning and earning money.”